Terms & Conditions
Last updated: [DATE]
These Terms & Conditions set out the terms that apply when you use the Lux Voyage website, make an enquiry with us or book travel services through us.
Please read them carefully before making a booking.
1. About Lux Voyage
Lux Voyage is operated by:
Company Name: [LEGAL COMPANY NAME]
Trading Name: Lux Voyage
Company Number: [COMPANY NUMBER]
Registered Address: [REGISTERED ADDRESS]
Email: [EMAIL ADDRESS]
Telephone: [TELEPHONE NUMBER]
References to “Lux Voyage”, “we”, “us” and “our” mean the company named above.
2. Using Our Website
The information on our website is provided for general information and travel inspiration.
We aim to keep all information accurate and up to date, but prices, availability, hotel facilities, flight schedules and other travel details may change without notice.
Nothing displayed on the website constitutes a confirmed booking until we have issued confirmation and any required payment has been received.
3. Making a Booking
When you ask us to arrange travel services, you are responsible for ensuring that all information you provide is complete and accurate.
The lead passenger must be at least 18 years old and is responsible for:
- Providing accurate traveller information
- Making payments when due
- Passing booking information to all members of the travelling party
- Checking booking documents when received
A booking becomes confirmed once we have accepted your booking and issued written confirmation.
4. Prices
All prices are subject to availability and may change until your booking is confirmed.
Unless stated otherwise, prices are based on the number of travellers, room occupancy, travel dates and services shown in your quotation.
Your final booking confirmation will set out the total price and any applicable taxes, charges or fees.
5. Deposits and Payments
A deposit or full payment may be required when you book.
The amount required will depend on the airline, hotel, tour operator or other supplier involved in your booking.
Any outstanding balance must be paid by the date shown on your booking confirmation.
Failure to make payment by the required date may result in cancellation and the loss of payments already made.
6. Changes and Cancellations
If you wish to change or cancel your booking, please contact us as soon as possible.
Changes and cancellations may be subject to charges imposed by airlines, hotels, tour operators and other suppliers.
Some fares, rooms, packages and special offers may be completely non-refundable or non-changeable.
We will explain applicable conditions before confirming your booking wherever possible.
7. Changes Made by Suppliers
Airlines, hotels and other travel suppliers may occasionally make changes to confirmed arrangements.
Where we are notified of a significant change, we will contact you and explain the options available.
Minor changes may include alterations to flight times, hotel facilities or other services that do not significantly affect the overall trip.
8. Passports, Visas and Entry Requirements
You are responsible for ensuring that you meet all passport, visa, immigration, vaccination and entry requirements for your destination.
Requirements can change, so travellers should check current official guidance before departure.
Lux Voyage cannot accept responsibility where a traveller is unable to travel because they do not meet the required entry conditions.
9. Travel Insurance
We strongly recommend that all travellers take out suitable comprehensive travel insurance from the time of booking.
Your policy should provide appropriate cover for cancellation, medical expenses, personal belongings and any activities you intend to take part in.
10. Your Responsibilities
You must behave responsibly while travelling and comply with the rules of airlines, hotels and other suppliers.
Suppliers may refuse service where behaviour is considered disruptive, unsafe or inappropriate.
We will not be responsible for losses arising from a traveller's misconduct.
11. Suppliers
Many travel services are provided by independent third-party suppliers.
Their own terms and conditions may apply to your booking in addition to these Terms & Conditions.
Where relevant, supplier conditions will be provided or made available before or after booking.
12. Package Holidays
Where your booking qualifies as a package under applicable UK package travel legislation, additional rights and protections may apply.
Details of any financial protection relevant to your booking will be confirmed at the time of booking.
ATOL Number: [INSERT IF APPLICABLE]
ABTA Membership Number: [INSERT IF APPLICABLE]
Do not include the above references unless they apply to your business.
13. Special Requests
We will pass reasonable special requests to the relevant supplier, but we cannot guarantee that they will be fulfilled unless specifically confirmed in writing.
Examples include particular rooms, adjoining rooms, dietary requirements or accessibility requests.
14. Accessibility and Medical Requirements
Please tell us before booking if any traveller has specific accessibility, mobility or medical requirements that may affect the arrangements.
We will do our best to identify suitable travel options and communicate requirements to relevant suppliers.
15. Complaints
If you experience a problem while travelling, you should report it to the relevant supplier as soon as possible so they have an opportunity to resolve it.
You should also contact Lux Voyage where appropriate.
If the matter remains unresolved, please contact us after your return at:
Email: [COMPLAINTS EMAIL]
Please provide your booking reference and full details of the issue.
16. Liability
Our liability will depend on the nature of the services booked and the applicable law.
Nothing in these Terms & Conditions excludes or limits liability where doing so would be unlawful.
We are not responsible for losses caused by events outside our reasonable control, except where applicable law provides otherwise.
17. Events Beyond Our Control
Travel arrangements may be affected by events outside our control, including severe weather, natural disasters, strikes, war, civil unrest, government action, epidemics, pandemics, airspace restrictions or transport disruption.
Where this happens, your rights will depend on the circumstances, the services booked and applicable legislation.
18. Website Content and Intellectual Property
Unless otherwise stated, the content, branding, text, graphics and design of the Lux Voyage website are owned by or licensed to us.
You may not reproduce or commercially use website content without prior written permission.
19. Privacy
We process personal information in accordance with our Privacy Policy.
Please refer to our Privacy Policy for further information.
20. Governing Law
These Terms & Conditions are governed by the laws of [ENGLAND AND WALES / SCOTLAND / NORTHERN IRELAND].
Any dispute will be subject to the jurisdiction of the relevant courts, subject to your statutory rights.
21. Contact Us
If you have any questions regarding these Terms & Conditions, contact:
Lux Voyage
[COMPANY ADDRESS]
[EMAIL ADDRESS]
[TELEPHONE NUMBER]