Privacy Policy

Last updated: [DATE]

Lux Voyage respects your privacy and is committed to protecting your personal information.

This Privacy Policy explains how we collect, use, store and protect your information when you use our website, contact us or make a travel enquiry or booking.

1. Who We Are

Lux Voyage is operated by:

Company Name: [LEGAL COMPANY NAME]
Trading Name: Lux Voyage
Company Number: [COMPANY NUMBER]
Registered Address: [REGISTERED ADDRESS]
Email: [PRIVACY EMAIL ADDRESS]

For applicable data protection legislation, [LEGAL COMPANY NAME] is the data controller unless otherwise stated.

2. Information We May Collect

Depending on how you interact with us, we may collect:

Your name
Postal address
Email address
Telephone number
Date of birth
Passport or identification information where required
Traveller details
Travel preferences
Destination and accommodation preferences
Flight and booking information
Payment and transaction information
Special assistance requirements
Dietary requirements
Communications between you and Lux Voyage
Website usage and technical information
Marketing preferences

We only collect information that is reasonably necessary to provide our services or operate our business.

3. How We Collect Your Information

We may collect personal information when you:

Make an enquiry
Request a quotation
Make a booking
Contact us by telephone, email or through our website
Sign up for marketing communications
Use our website
Respond to surveys or promotions
Interact with us through social media

We may also receive information from suppliers, booking platforms, payment providers or other travel partners involved in providing your arrangements.

4. How We Use Your Information

We may use personal information to:

Respond to enquiries
Prepare travel quotations
Make and manage bookings
Process payments
Communicate important travel information
Provide customer support
Manage changes, cancellations and complaints
Improve our website and services
Prevent fraud and protect our business
Meet legal and regulatory obligations
Send marketing communications where permitted

5. Our Legal Basis for Processing

Depending on the circumstances, we may process your information because:

It is necessary to fulfil a contract with you
It is necessary before entering into a contract
We have a legal obligation
We have a legitimate business interest
You have provided consent
Processing is necessary to protect vital interests

Where we rely on consent, you may withdraw it at any time.

6. Special Category Information

Certain information, such as health, accessibility, dietary or religious requirements, may be considered sensitive personal information.

We will only collect or share this information where necessary and where we have a lawful basis to do so.

7. Sharing Your Information

To arrange your travel, we may need to share information with:

Airlines
Hotels and resorts
Tour operators
Transfer providers
Car hire companies
Experience providers
Cruise companies
Payment providers
Travel technology providers
Insurance providers
Professional advisers
Government or regulatory authorities where required

We only share information that is reasonably necessary for the relevant purpose.

8. International Transfers

Travel bookings may require personal information to be transferred to organisations outside the United Kingdom.

Data protection standards in other countries may differ from those in the UK.

Where required, we take appropriate steps to protect your personal information when it is transferred internationally.

9. How Long We Keep Your Information

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected and to satisfy legal, accounting or regulatory requirements.

Retention periods may vary depending on the type of information and the nature of your booking.

10. Keeping Your Information Secure

We take reasonable technical and organisational measures to protect personal information against unauthorised access, loss, misuse, alteration or disclosure.

However, no internet-based system can be guaranteed to be completely secure.

11. Marketing

Where permitted, we may contact you with travel inspiration, special offers, destination ideas and Lux Voyage news.

You can unsubscribe from marketing communications at any time using the unsubscribe option contained in our emails or by contacting us directly.

12. Cookies

Our website uses cookies and similar technologies.

Please see our Cookie Policy for further information about the cookies we use and how you can manage your preferences.

13. Your Data Protection Rights

Depending on the circumstances, you may have the right to:

Request access to your personal information
Ask us to correct inaccurate information
Request deletion of your information
Restrict how we use your information
Object to certain processing
Request transfer of certain information
Withdraw consent

Some rights may be subject to legal limitations.

To exercise your rights, contact:

[PRIVACY EMAIL ADDRESS]

14. Complaints

If you have concerns about how we process your personal information, please contact us first so we can try to resolve the matter.

You may also have the right to complain to the UK Information Commissioner's Office or another relevant data protection authority.

15. Third-Party Websites

Our website may contain links to third-party websites.

We are not responsible for the privacy practices of external websites, and we recommend reviewing their privacy policies before providing personal information.

16. Changes to This Privacy Policy

We may update this Privacy Policy periodically.

The latest version will always be published on this page with the date of the most recent update.

17. Contact Us

If you have any questions about this Privacy Policy or how your information is handled, contact:

Lux Voyage
[LEGAL COMPANY NAME]
[REGISTERED ADDRESS]
[PRIVACY EMAIL ADDRESS]
[TELEPHONE NUMBER]